Wanstead Golf Club (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information, and your rights under data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Who We Are
Club Name: Wanstead Golf Club
Address: Overton Drive, Wanstead, London E11 2LW
Email: office@wansteadgolfclub.com
Phone: 020 8989 3938
Our DPO oversees data protection strategy and compliance. For any queries regarding your data, please contact us using the details above.
3. What Information We Collect
We may collect and process the following types of personal data:
➢ Member Information: Full name, residential address, phone number, email address, date of birth, gender, membership type, joining date, handicap details, and payment history.
➢ Visitor & Guest Data: Name, contact details, booking information, and payment history for tee times or event participation.
➢ Payment Details: Securely processed payment card information, direct debit instructions, billing addresses, and transaction logs (via third-party providers).
➢ Communication Records: Correspondence via email, website forms, social media, feedback, and complaint history.
➢ Website & Booking System Data: IP addresses, cookies, session identifiers, device/browser info, login records, and preferences.
➢ Imagery: Photographs or videos taken during Club events or on the premises may be used for Club marketing (with your consent).
This consent is provided voluntarily and can be revoked at any time by contacting the club directly. For members under 18, we require written consent from a parent/guardian for media use.
4. How We Use Your Information
Your information is used for purposes such as:
➢ Administering membership and processing payments
➢ Managing event bookings, competitions, and tee times
➢ Communicating important Club information (e.g., renewals, policy changes, events)
➢ Ensuring health and safety, safeguarding, and compliance with Club rules
➢ Improving our services and operations
➢ Marketing Club-related news and offers (with your consent)
➢ Compliance with legal obligations (e.g., tax, insurance, safeguarding)
5. Lawful Basis for Processing
We process your data under the following legal bases:
➢ Contract: To fulfil our obligations related to membership or service agreements
➢ Legal Obligation: To meet legal, regulatory, and safeguarding requirements
➢ Legitimate Interests: To manage and improve Club operations and member experience
➢ Consent: For marketing communications and media usage (you may withdraw at any time)
6. Sharing Your Data
We may share your data with:
➢ Service Providers: BRS Golf, GoCardless, Stripe, EPOS Now, and other booking/payment platforms
➢ National Governing Bodies: e.g., England Golf for handicap management and affiliation
➢ Event Organisers or Partner Clubs: When collaborating for joint competitions or interclub matches
➢ Regulators & Legal Authorities: If required by law, regulation, or court order
We do not sell or rent your personal data to third parties.
7. Data Retention
We retain your personal data only as long as necessary for the purpose it was collected or to meet legal obligations. For example:
➢ Membership records and financial transactions: up to 7 years (for legal/accounting compliance)
➢ Guest and visitor bookings: up to 12 months
➢ Marketing data: until you opt out or withdraw consent
➢ Media (photos/videos): retained as long as relevant or until consent is withdrawn
8. Your Rights
You have the right to:
➢ Access your personal data
➢ Request correction of inaccurate data
➢ Request deletion of your data (in some cases)
➢ Object to or restrict processing
➢ Withdraw consent for marketing
➢ Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
office@wansteadgolfclub.com
9. Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorised access, loss, or misuse, including:
➢ Secure servers and encrypted payment systems
➢ Role-based access control for Club administrators
➢ Regular staff awareness on data protection
10. Cookies and Website Data
Our website uses cookies to enhance user experience, gather analytics, and support online booking functionality. By using our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.
11. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website or upon request.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Wanstead Golf Club
Overton Drive, Wanstead, London E11 2LW
office@wansteadgolfclub.com